1. Introduction

Welcome to Twisted Pixels! These Terms & Conditions outline the rules and regulations for using our services. By engaging with our services, you agree to these terms. If you do not agree, please refrain from using our services.

2. Services Provided

Twisted Pixels offers various services, including but not limited to web development, graphic design, 3D printing, hosting, and AI-driven solutions. All services are provided as described on our website and in any agreements made with individual clients.

3. Client Obligations

Clients must provide accurate and complete information necessary for the completion of projects. You agree to collaborate and communicate openly to facilitate a smooth workflow.

4. Intellectual Property

All designs, content, code, and materials created by Twisted Pixels remain our intellectual property until full payment is received. Upon payment, Twisted Pixels grants the client a non-exclusive, non-transferable license to use the deliverables for the agreed-upon purpose.

5. Payments and Fees

• Deposits: A deposit may be required before project commencement.
• Final Payment: Payment is due upon completion and prior to the release of final files or website launch.
• Late Payments: In the event of late payment, Twisted Pixels reserves the right to charge a late fee or suspend services until payment is made in full.

6. Revisions and Changes

We offer a set number of revisions for each project, outlined in the project agreement. Additional revisions may incur extra charges. Significant changes outside the original project scope will be quoted separately.

7. Cancellation and Termination

Either party may terminate the project at any stage. In the event of cancellation, any work completed up to the cancellation date will be invoiced accordingly, and any deposits or payments made are non-refundable.

8. Liability

Twisted Pixels is not liable for any damages, including lost revenue or data, arising from the use of our services. We are committed to providing secure and reliable services but cannot guarantee uninterrupted access or error-free results.

9. Privacy Policy

We respect your privacy and are committed to protecting your data. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

10. Third-Party Services

Some projects may involve third-party services (e.g., web hosting, plug-ins). Twisted Pixels is not responsible for issues arising from these third-party providers, though we will support troubleshooting and integration.

11. Modifications to Terms

Twisted Pixels reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of any changes.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

• Email: info@twistedpixels.co.za
• Phone: +27 15 296 0058